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Contact Center Solutions
The range of interaction channels at customers’ disposal is constantly growing, with phone, e-mail, online chat, social media and SMS based communication making management of Avaya contact centers more complex than ever before.
  Avaya Aura Communication Manager, Avaya Aura Contact Center, Interaction Center, Contact Center Express, Proactive Contact, Proactive Outreach Manager, IQ, CMS, ICR, Avaya Aura Experience Portal, Voice Portal and AES — these individually managed applications can all be made more effective with seamless integration and centralized administration. 
 NAV360 unifies, streamlines and centralizes Avaya contact center management with a rich range of solutions, starting with the NAV360° Admin management foundation, through the field-level myNAV agent dashboard, and all the way to the A NAV tactical operation and real-time decision assist system.   The suite seamlessly integrates with VCA, ITNAVIGATOR’s Visual Contact Analyzer, which offers enterprises the power to generate flexible, customizable and highly granular customer data- and transaction-based reports for increased intelligence and insight on contact center performance.
NAV360° Admin A-NAV
Integrating and streamlining contact center management and administration.
Tactical, real-time contact center management and performance monitoring
myNAV     VCA
Agent dashboard for performance enhancement. Visual Contact Analyzer for in-depth contact center intelligence and insight
Social Media Gateway  
Transforming social media public relations challenges into sales and service opportunities.  

Key features
& benefits:
Centralized management and administration of all contact center applications
User-friendly, Web-based and highly personalized thin client application interface
Real-time monitoring and historical analysis of agents, skills, VDNs, campaigns and more
Visual call flow design and vector management
Role-based permissions with multi-tenancy support
Full Microsoft Active Directory integration with single sign-on functionality
ITNAVIGATOR provides a uniquely comprehensive portfolio of unified communication and contact center solutions, backed by industry-leading professional deployment and operation services.
As Avaya Partner, ITNAVIGATOR offers the most advanced, fully-featured, intuitive and operator-friendly foundation for management and control of unified communication platforms and contact centers based on industry-leading Avaya technology.
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NAV360° UC
Meticulously engineered to complement Avaya"s Aura platform, NAV360° UC integrates and centralizes the management of a broad range of unified communication systems and resources.
Social Media Gateway
Empower customer-facing organizations by enabling contact center personnel to proactively engage and effectively address potentially harmful social media communication.
Call: +1-(800)-542-0604