Search site
myNAV
Agent dashboard for performance enhancement
Workforce integration is among the most challenging aspects of contact center management. It is often a significant barrier to efficiency and performance enhancement.
     
Performance-enhancing Agent Dashboard
myNAV, a highly versatile and customizable software solution, effectively enhances Avaya contact center efficiency through powerful agent integration and operations consolidation.
  The myNAV agent dashboard can seamlessly be embedded in any third-party application to provide both agents and supervisors with detailed performance and effectiveness metering. It supports streamlined two- way messaging and guidance, as well as advanced presence capabilities.
 
The user-friendly, browser-based myNAV Designer Studio offers complete control over look and feel.It enables easy adaptation of the myNAV dashboard application to any contact center group or agent needs.
myNAV Desginer: Web based design environment that allows you to customize the Agent Desktop based on your needs. Manage unlimited number of Desktop profiles, assign them to Agents, Agent groups and Skills.
 
 
Tactical, real-time contact center management and performance monitoring
 
 
 
 
myNAV
Agent dashboard for performance enhancement
 
 
 
 
VCA
Visual Contact Analyzer for in-depth contact center intelligence and insight
 
 
 
 
Social Media Gateway
Transforming social media public relations challenges into sales and service opportunities
 
 
Solutions
Unified Communication >
Contact Centers >
Social Media >
NAV360° UC
Meticulously engineered to complement Avaya"s Aura platform, NAV360° UC integrates and centralizes the management of a broad range of unified communication systems and resources.
Social Media Gateway
Empower customer-facing organizations by enabling contact center personnel to proactively engage and effectively address potentially harmful social media communication.
 
Call: +1-(800)-542-0604